Name and Last Name (*)
Email(*)
Phone(*)
Parent (only if the person is a minor)
ID Document(*) —Por favor, elige una opción—DNIPassport
Document Number(*)
Address
Type of Complaint(*)
ClaimComplaint
Claim: Dissatisfaction related to products or services. Complaint: Dissatisfaction not related to products or services, or discomfort or discontent regarding customer service.
Description of the Product or Service(*)
Claimed amount S/
Details of the Claim or Complaint (*)
Request (*)
If you have documents related to your request, please add them. Attach a file in PDF, DOCX, JPG, or PNG format with a maximum size of 5MB. (optional)
I have read and accept the Yichang Privacy Policy
A claim refers to dissatisfaction related to products or services. A grievance, on the other hand, refers to dissatisfaction not related to products or services, or discomfort or discontent regarding customer service.
*Filing a claim does not prevent you from pursuing other dispute resolution methods, nor is it a prerequisite for lodging a complaint with INDECOPI. *The provider is required to respond to the claim or grievance within a maximum of fifteen (15) business days, without the possibility of extension.
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